Account Deletion

You can permanently delete your Fitnexia account and all data attached to it. There are two ways.

1. From inside the app (immediate)

This is the fastest route and takes effect immediately:

• Open the Fitnexia app
• Go to the Settings tab in the bottom menu
• Tap Delete Account in the Account section
• Follow the steps on screen and confirm with your password

2. By email request

If you cannot install the app or cannot sign in, send an email titled "Account deletion request" to [email protected] from the address your account is registered with.

We will reply to verify your identity; once verified, your account is deleted within 30 days at the latest.

What gets deleted

When the account is deleted, all of the following is permanently removed from our servers:

• Your account details: name, email address, password
• Your physical profile: age, height, weight, goal, activity level, body measurements
• Your workout history and saved workout plans
• Your nutrition plans, meal logs and meal analysis history
• Your water, step and weight tracking records, and your streak
• Your AI Coach conversation history

What is not deleted

Purchase records made through a store (Google Play / App Store) are held by that store rather than by us, and are subject to the store's own retention rules. Invoice and payment records that we are legally required to keep are retained for the period the applicable legislation prescribes.

Your subscription

Deleting your account does not cancel your subscription automatically. If you have an active subscription, cancel it from your Google Play or App Store account settings before deleting.

Contact

Questions: [email protected]